A critical component of the work that the CMLTO accomplishes as part of its mission to protect the public is the CMLTO Patient Relations. 

The overall goals of the Patient Relations include: 

• Improving the public’s understanding of the profession and the vital role that Medical Laboratory Technologists (MLTs) play in ensuring positive patient outcomes.

• Providing the public with easy access to information needed to understand that role and to access CMLTO services.
• Improving the public’s understanding of the role of the CMLTO in regulating MLTs.
• Supporting CMLTO registrants in their efforts to promote positive patient relations by providing up-to-date standards of practice and guidelines.

In addition to the Patient Relations, the CMLTO has a Patient Relations Committee. 

The primary focus of the Patient Relations Committee is the CMLTO’s sexual abuse prevention plan, as required by the Regulated Health Professions Act, 1991 (RHPA). 

The objectives of the sexual abuse prevention program include the following:

• Promoting a policy of zero tolerance towards all aspects of sexual abuse as identified in the RHPA.
• Providing guidelines and learning resources for CMLTO registrants, to prevent and eradicate sexual abuse and support excellence in patient/registrant relations.
• Administering and evaluating the effectiveness of the fund for therapy and counselling for patients who have been sexually abused.
• Identifying other issues and trends that are important to maintaining excellent patient relations.

If you require further information about the CMLTO Patient Relations of the CMLTO Patient Relations Committee, please contact CMLTO Professional Conduct at professionalconduct@cmlto.com