Patient Relations

The College of Medical Laboratory Technologists of Ontario (CMLTO) was created to regulate the medical laboratory technology profession in the public interest. An important component in fulfilling that mandate is the CMLTO Patient Relations Program (PRP).

The PRP includes all initiatives aimed at:

• Improving the public’s understanding of the profession and the vital role that medical laboratory technologists (MLTs) play in ensuring positive patient outcomes.
• Providing the public with easy access to information needed to understand that role and to access CMLTO services.
• Improving the public’s understanding of the role of the CMLTO in regulating MLTs.
• Supporting members in their efforts to promote positive patient relations by providing up-to-date standards of practice and guidelines.

In addition to the Patient Relations Program, the CMLTO has a Patient Relations Committee. Its primary objectives focus on the CMLTO’s sexual abuse prevention plan, as required by the Regulated Health Professions Act, 1991 (RHPA). These objectives include the following:

• Promoting a policy of zero tolerance towards all aspects of sexual abuse as identified in the RHPA.
• Providing guidelines and learning resources for members, like those listed below, to prevent and eradicate sexual abuse and support excellence in patient/member relations.
• Administering and evaluating the effectiveness of the fund for therapy and counselling for patients who have been sexually abused.
• Identifying other issues and trends that are important to maintaining excellent patient relations.

If you have any suggestions or require further information about the CMLTO Patient Relations Program of the CMLTO Patient Relations Committee, please contact the CMLTO Director, Professional Conduct at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by phone at 416-861-9605 [toll-free in Canada: 1-800-323-9672].

• View the CMLTO Standards of Practice and all CMLTO Practice Guidelines
• Practice Guidelines for Members Regarding the Health Care Consent Act (HCCA)
• Guidelines for the Prevention of Sexual Abuse (PDF)

Ontariohealthregulators.ca is the one-stop gateway to the websites of all the health regulators in Ontario. The public can find the most trustworthy, relevant, and up-to-date information about Ontario Colleges and the health professionals they regulate from the site.

Ontario Health Regulators has released a video that can be viewed here.