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The Complaints Process

One of the ways the College of Medical Laboratory Technologists of Ontario (CMLTO) achieves its mandate of public protection is through the Inquiries, Complaints and Reports (ICR) Committee. If you have a concern about the conduct of a medical laboratory technologist (MLT), it is the ICR Committee that is responsible for handling your complaint.

Fact sheet for funding for therapy or counselling - For a patient who has been sexually abused by a medical laboratory technologist (MLT). (PDF)

The CMLTO, like all other regulatory health Colleges, is governed by the procedures set out in the Regulated Health Professions Act, 1991. To ensure fairness, the members of the ICR Committee and the CMLTO staff who support their work are required to adhere closely to standard procedures and must remain objective and neutral throughout the process.

Flowchart showing the complaint investigation process

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Image showing possible outcomes of a complaint investigation

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If you have any questions regarding the complaints process, please contact the CMLTO.

Phone: 416- 861-9605 or 1-800-323-9672 [toll-free in Canada]

Mail: 25 Adelaide Street East, Suite 2100, Toronto, ON M5C 3A1

E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it