Complaints Information for Members

What happens if someone makes a complaint against me?
If someone wants to complain about an MLT, his/her complaint must be put in writing or other recorded format and submitted to the College. Complaints are dealt with by the Complaints Committee in accordance with the procedure set out in the RHPA.

You will receive a copy of the complaint or a summary and be asked to respond within 30 days. This is your opportunity to provide the Committee with your understanding of the events in question. Please provide the Committee with an honest and detailed response including any information or documentation you feel will help the Committee understand what occurred. Keep in mind that your response will be sent to the complainant for his/her review and comment. Please note that failure to respond to the College is an act of professional misconduct.

What happens next?
The Complaints Committee will conduct an investigation which may include interviewing you or other colleagues, patients or others who may have information that will assist the Committee. After the investigation is complete, the Committee reviews all of the information and renders their decision. You and the complainant will each be provided with a copy of the decision and reasons.

What if I am not satisfied with the decision?
Unless the matter has been referred to the Executive or Discipline Committee, you have a right to ask for a review of the decision by the HPARB. Requests for reviews must be made within 30 days of receipt of the Committee’s decision.

Is there anything else I should know?

• The Complaints Committee is made of public and professional members, the majority of whom are MLTs
• Since a complaint may have serious implications for you, you may wish to seek legal advice in preparing your response
• Members of College staff are required to remain neutral and objective throughout the process and are there to answer your questions and provide guidance
• Once a complaint has been filed, it is best not to contact the complainant directly but to allow the matter to be dealt with through the complaints process
• By promptly responding to the complaint and providing the College all relevant documentation you not only assist the Committee in their investigation, but also will avoid unnecessary delays in resolving the matter.